Cancellation and Refund Policy

1) Digital Courses

• Course access is typically provisioned immediately after successful payment.
• 7-day window for mismatch claims if course completion is below 20 percent.
• Refund may be denied for policy abuse, excessive completion, or misuse.

2) Software Licenses

• Evaluate trial or demo if provided before purchase.
• Refunds within 7 days are considered only for critical reproducible defects where no fix or workaround is available within a reasonable period.

3) SaaS Subscriptions

• Subscriptions auto-renew until canceled.
• Cancellation stops renewal and access remains until end of current billing cycle.
• No pro-rata refunds for partial periods unless explicitly stated.

4) Refund Processing Timeline

• Request refunds via support with order ID, date, and reason.
• Approved refunds are initiated to original payment method.
• Bank or gateway credit typically reflects in 5 to 7 business days after initiation.

5) Abuse and Exceptions

Refund requests may be declined for misuse, repeated abuse, or violation of Terms and Conditions.